CS Group Benefits is the group division of Citizens Security Life Insurance Company. Citizens Security Life Insurance Company is a Kentucky domiciled life, health, and accident insurance corporation. Citizens Security was established in January of 1965. Citizens Security is a wholly-owned subsidiary of Citizens Financial Corporation.
Citizens Security Life Insurance Company differentiates its service in the marketplace by ensuring 100% live customer service. A toll free number is available to all participants to handle claims or other service issues. The telephone line is staffed Monday through Friday, 8:00 a.m. through 4:30 p.m., Eastern Standard Time. Citizens Security further differentiates its service by making sure that each call is handled from start to finish by highly trained employees. There is no auto-attendant with the associated frustrations of multiple menus to navigate. Our receptionist answers all incoming calls, discerns the nature of each call, and insures that the call is routed to the appropriate representative to respond to the caller’s needs.